Thursday, April 16, 2020

COVID-19 update

UPDATED: May 13, 2020

We hope all families are staying safe and healthy.

 

As we promised in our last communication, once we were provided official guidance from our league office on the status of spring travel soccer and refunds - we would be back in contact to fill you in.

 

The league has officially cancelled all activities.

 

As such, and even though they are not reimbursing us for the player league fees we had to pay for each of our players, we are moving forward to provide full refunds to all parents for the spring travel registration fees that you paid to our club.

 

You will be reimbursed based on your original form of payment - credit card or check. Credit refunds will be processed this week. Where a check needs to be issued, they will be mailed this week or as soon as our treasurer can process them. (This has been slightly changed... see below)

 

The reimbursement is just for the registration fees you paid to us and does not include the cost of any uniforms you may have ordered directly from the uniform vendor.

 

You will need to contact the vendor directly regarding any questions about your uniform order.  Please note that we will use the same uniforms for next year.

You may contact the vendor at:  srouse@challengersports.com

 

[Note: if Challenger does not offer a refund or credit to parents, then parents WILl be shipped the uniform components they ordered]

 

Finally, If any of our parents have grant writing experience, we would love your assistance going forward to augment any of our own efforts.

 

Thanks for your patience while we waited to receive official guidance.

 

We are sure your players are disappointed but given the restrictions we all must abide by and the need to protect everyone's health, cancelling the season is obviously the only appropriate option.

 

 

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UPDATE 5/15

In our email to families regarding the cancellation of the spring travel season, we stated that refunds would be issued in the same manner that payment was made.

We've just been informed by Sports Illustrated Play - the platform we use - that they recently changed their policy and will only permit credit card payments to be refunded in the same manner if the refunds are issued within 90 days of the original payment. They did not notify us of this change ahead of time and we just learned about it yesterday. We will not be using Sports Illustrated Play anymore after this spring.

Registrations that were paid by credit card prior to early February will be refunded via check. Registrations paid by credit card after early February will be refunded by credit card.

We apologize for any inconvenience this might cause.

 

 

 



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